If you’re experiencing issues that affect Microsoft Teams, clearing the cache on your device may help. After you clear the cache, restart Teams.
Note
Restarting Teams after you clear the cache might take longer than usual because the Teams cache files have to be rebuilt.
Clear the cache in Teams for Windows
Classic Teams
If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
Open the Run dialog box by pressing the Windows logo key
+R.In the Run dialog box, enter the following path, and then select OK:
Console%appdata%\Microsoft\TeamsDelete all files and folders in the directory.
Restart Teams.
New Teams
Method 1: Reset the app
Note
When you reset the Teams app, the app data will be deleted. This includes any personalization settings that you might have configured.
- Type settings in the search box, and then select the Settings app from the results.
- Select Apps > Installed apps, and then type Microsoft Teams in the search box.
- Locate the New Microsoft Teams app from the results, select the More options button (…) on the right, and then select Advanced options.
- In the Reset section, select Reset.
- Restart Teams.
Method 2: Delete the files
If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
Open the Run dialog box by pressing the Windows logo key
+R.In the Run dialog box, enter the following path, and then select OK.
%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeamsDelete all files and folders in the directory.
Restart Teams.
Clear the cache in Teams for macOS
Classic Teams
If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command (⌘)-Q.
In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
Enter the following command, and then press Return:
rm -r ~/Library/Application\ Support/Microsoft/TeamsRestart Teams.
New Teams
If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command (⌘)-Q.
In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
Enter the following commands, and press Return after each command:
rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams rm -rf ~/Library/Containers/com.microsoft.teams2Restart Teams.
From <https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache>